From the initial help on the phone, through to having the pump problem diagnosed and fixed on site, these guys were awesome today.
When you get great service like this, I am more than happy to recommend “Hi Flo pumps and irrigation Ltd” to anyone.
A truly helpful and professional company.
South Auckland Plumbing Limited have used Hi Flo pumps as a supplier and service agent of Water and Sanitary pumps for over the past 15 years,
From the knowledge over the phone to onsite installation we have found Hi Flo pumps to be superb in delivering a top outstanding service
We highly recommend Hugh and his team of Professionals!
We have worked with Hi Flo Pumps for over 15 years and have always found them reliable and professional. They provide us advice and supply quality pumps for our installations. Their service team are efficient and respond based on what we need.
Charles and the team are fantastic. Always willing to go above and beyond, exceptional service. I would gladly recommend Hi Flo Pumps to all.
The guys in Rotorua are awesome, especially Chris the Branch Manager. Came an fixed our pump issue quickly and efficiently, with no troubles, something simple but really appreciated it. Cheers Hi Flo Team!
The team at Hi Flo have been giving me advice and doing jobs for me for over 7 years now. Efficient, experienced and well organised. Thanks Hi Flo Team.
My household water pump failed late on a Sunday afternoon leaving us without water. I called a 24/7 service agent and was quoted $349 call out fee plus parts. I then tried to take it into a store the next day hoping someone could offer me same day repair, without success.
I called around and couldn’t get in anywhere for at least another 24 hours, my final call was to Grundfos Albany, the man I spoke to immediately understood and empathised, he recommended I call Hi Flo Pumps. A great recommendation!
Right from the get-go they were understanding and accommodating. Charles Elgar, said if I brought the pump in, they would diagnose the fault and if repairable, do so there and then. I arrived at Hi Flo Pumps, and Charles suggested I go for a coffee – 40 minutes later and I came back to find my pump repaired and waiting for me, with a fair and honest bill too!
Now that’s what I call REAL customer service!! 10/10 and a BIG thank you to Charles and the team at Hi Flo pumps.